Frequently Asked Questions (FAQ)
Whether you’re new to Goo Goo Eyes or one of our longtime customers, we invite you to browse these FAQs to get a better idea of what we have and how we can help you.
- Q: What is your address?
- A: 4410 Lovers Lane, Dallas, TX 75225. You can locate us on a map and get directions here.
- Q: What are your hours of operation?
- A: 10 AM to 6 PM, Monday through Saturday.
- Q: What is your store phone number?
- A: (214) 265-5955
- Q: What forms of payment do you accept?
- A: American Express, Mastercard, Visa, Discover, HSA/FSA charge cards. And, of course, cash,
- Q: Can I bring my glasses in for an adjustment?
- A: Absolutely. We’re here to assist any way we can.
- Q: Do you repair frames?
- A: Absolutely. Whether you bought them here or not.
- Q: Do you offer eye exams?
- A: We recommend you get a proper eye examination with an optometrist or ophthalmologist.
- Q: What is your return policy?
-
A: Absolutely. As follows:
- Frames and Sunglasses: We offer a 30-day full refund for unworn eyeglass frames and sunglasses.
- Prescription Lenses: Our Rx lens warranty includes a one-time Rx lens change by doctor anytime within the first 30 days.
- Style Exchange: Prescription glasses come with a one-time 30-day free exchange period for the frames; lenses will be reimbursed at 50%.
- Q: Do you offer a warranty?
- A: Yes, your glasses from Goo Goo Eyes come with the comfort of a 12 month warranty. See our warranty page for details.
- Q: I was notified my glasses are ready, how do I get them?
- A: Stop by at your convenience. If you’re going to be pressed for time, feel free to make an appointment. We can, of course, send you your glasses, as well. Just call the store and they’ll get them out to you, by the method you choose, the next day.
- Q: How long does it take to get my glasses?
- A: Non-prescription sunglasses are ready to go. Prescription eyewear usually takes 5-7 business days.
- Q: How often do I need an eye exam?
- A: Consult your eye doctor, but normally 1 to 2 years in most instances.
- Q: Can I schedule an in-store appointment ahead of time?
- A: Absolutely, just call us and let us know when is good for you: (214) 265-5955
- Q: What can I expect when I visit your store?
- A: To be delighted by selection and the experience and warmth of our opticians.
- Q: Where did the name “Goo Goo Eyes” come from?
- A: A naming expert, Vinnie Chieco, developed the name for us. (FYI: he’s the same gentleman who named the original iPod for Apple.
